DEPARTMENT:
| Deposit Operations
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LOCATION:
| Princeton, IN and Washington, IN
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CLASSIFICATION:
| Non - Exempt
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REPORTS TO:
| Banking Center Manager
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SUPERVISES:
| No supervisory responsibilities
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JOB SUMMARY:
| Provides exceptional customer service and maintains a customer focused culture.
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MAJOR DUTIES & RESPONSIBILITIES:
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- Is responsible for comprehensive, prompt and efficient customer transactions. Receives & cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records.
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- Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately.
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- Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services.
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- Promotes and explains financial institution services and products based on customer’s needs, within compliance of financial institutions standards.
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- Identifies cross-sell opportunities and refers customer to appropriate sales member.
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- Assists in the night depository function.
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- Ensures deposit area is properly stocked with forms, supplies, etc.
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- Performs Branch Capture of transactions.
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- Continually increases product and service knowledge, to meet customer demands.
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- Makes product and service recommendations to Banking Center Managers.
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- Responsible for complying with all financial institutions policies and procedures.
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- Actively achieves individual sales, referral, operational, and community involvement goals.
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- Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc…
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- Performs other duties as assigned.
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EDUCATION & EXPERIENCE: |
- High school diploma or equivalent.
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- Two or more years of personal banker experience (including completion of in-house training)
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- Proven ability to cross-sell, perform new account activities, and/or other higher-level activities (ATM, EFT, etc…)
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- Good interpersonal communication, organizational, mathematical and computer skills.
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EOE, including disability/vets
